Three weeks ago, I ws diagnosed with a small brain lesion, following months of to-ing and fro-ing to the GP Practice, trying to get help for a number of viruses. That'll teach me!
Oncologist - brilliant as ever - has fired my belly with steroids, and I am determined not to be floored at the last post by some fuckwit GP receptionists with no education....If I can do this with a brain TUMOR, then at leat I can feel I did something.....
WHAT FOLLOWS IS AN EXTRACT FROM THE COMPLAINTS FILE I AM BUIDLING AGAINST THIS PRACTICE....CANCER PATIENTS REALLY SHOULD NOT HAVE TO DEAL WITH THIS SHIT....LET'S KICK SOME ASS!
'STATEMENT OF INTENT'
'It is high time that this culture of poorly-trained personnel and inadequate systems that are undermining the excellent work done by Clinicians and Practitioners within the wider community in Cornwall be exposed for what it is. As an example of good practice, I would recommend Plymouth HealthCare at Home as the type of efficient, courteous, and fundamentally intelligent (and deniability-free) service that should be open to all NHS patients, not just oncology patients like myself receiving long term palliative treatment at home. I have spoken to many patients of your GP Practice at 27 Lemon Street Truro who have been systematically fobbed off by the incompetent clerks in your reception area. This would not happen in the private sector (‘’You’re fired!); and it should not happen in the NHS, affecting the lives of vulnerable people - many far more vulnerable than I, who are unable to defend themselves. With the GP Patient Survey well underway, I expect you shall be hearing from the Health Authority, and I will also forward copies of my dossier to my MP. ....
There are other, Public Health issues too, which I will make widely known about your Practice management. The last time I waited over an hour in your downstairs waiting room (with a witness, who accompanied me) the lavatory was backing up with a foul smell from the drains seeping into the germ-filled, airless room. Completely unacceptable. The upstairs reception area is exposed. shabby, dirty, mean-spirited, lacking in privacy - hardly a place for the sick! The last time I stood waiting to book in upstairs, the receptionist saw me waiting then turned - ostentatiously - to make a phone call. This was after I had promised Dr Boyle I would come down to surgery (even though I had laid at home in bed for the best part of a week). I waited over half an hour (with 2 further checks with reception to sound out reasons for the delay - because I was feeling dizzy and unable to stand). I told the Doctor, when he eventually came to fetch me, that I simply could not do this any more.
That said, the only congruent response to my complaint I have had from the Practice so far has been via a personal telephone call to me yesterday morning (albeit a week after the events of 7 April) from the courteous and concerned Dr Boyle. I told him that it is a great pity that his care of his patients is being so systematically compromised by your shabby, excuse-riddled band of clerks. And, for cancer patients, it is an even greater shame that the work of The Sunrise Centre, a centre of clinical excellence in Cornwall, is being compromised by people with no medical training whatsoever (and, apparently, very little clerical training, even in something as fundamental as basic email systems!). These are the sort of people who enable sinister administrations to push the sick and vulnerable into the gas chambers - well, not me..'.